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Refund and Return Policy – EDG Stone

At EDG Stone, we’re dedicated to offering our clients top-quality natural stone merchandise, synthetic stone, and packaged in strict compliance with global export requirements. Every order is handled with the utmost care to ensure safe transport and customer satisfaction.

Because all stone substances presented by EDG Stone are customized, large-scale, and made-to-order merchandise, please note the following refund and return conditions:

• 1. Custom-designed products Are Non-Returnable
  All stone slabs, tiles, and associated stone products are produced particularly for every purchaser’s order. As such, as soon as the goods are completed, packaged, and shipped from our manufacturing unit below export-wellknown packing, we do not accept refund or return requests for any reason, including minor variations in coloration, samples, or veining, which can be inherent to herbal stone.
• 2. Transportation expenses and limitations
  Herbal stone is assessed as a bulk and heavy commodity, making return shipments impractical. Because of extraordinarily excessive delivery costs, extended transit times, and complicated customs procedures, returning merchandise after export isn’t always feasible. Consequently, customers are strongly counseled to cautiously confirm order info (along with cloth, dimens

Where your data is sent
Suggested text: Visitor comments may be checked through an automated spam detection service.

Refund and Return Policy – EDG Stone
At EDG Stone, we’re dedicated to offering our clients top-quality natural stone merchandise, synthetic, and packaged in strict compliance with global export requirements. Every order is handled with the utmost care to ensure safe transport and customer satisfaction.

• 3. Marine Coverage Requirement
  To further safeguard our customers, we require that each international shipment be protected by marine cargo insurance. This ensures that if any product damage or loss happens during transportation, customers may additionally file a claim immediately with the insurance corporation. The coverage gives economic safety against risks that fall outside the manufacturer’s control.
• 4. After-sales guide and Claims assistance
  Although EDG Stone does not provide refunds or returns, we’re devoted to preserving strong and long-term partnerships with our customers. If damage or product issues are reported upon receipt, clients should provide clear proof (snapshots, videos, and written details with the aid of e-mail). Once we get hold of these facts:

We can help clients contact the coverage issuer and transport corporation to assist in facilitating a declaration.

Relying on the nature of the problem and through reasonable communication, we may offer a goodwill bargain on the purchaser’s subsequent order as a part of our cooperative aid policy.

Please note that such solutions will always be handled on a case-by-case basis, with fairness and transparency as guiding principles.

• 5. Very last confirmation
  Through putting an order with EDG Stone, clients acknowledge and agree to comply with the terms of this Refund and Return Policy. This coverage ensures clarity, protects both parties, and allows us to offer competitive pricing and premium carrier even as minimizing pointless prices and risks.

EDG Stone values the consider our clients area in us. Even though herbal stone merchandise is non-returnable, our focus stays on a first-rate warranty, secure packaging, and proactive help in case of transport-related issues. We consider that strong partnerships are built on trust, communication, and fairness, and we remain dedicated to supporting our customers in an affordable way.